Frequently Asked Questions 

Typically an atomizer head should last you about 2-4 weeks. However this totally depends upon how much you VAPE and whether or not you keep your tank full or not. Experience shows that you should change it every month even if it doesn’t appear to have burnt out. The reason is simple in that as an atomizer gets older and as you change flavours the head will become contaminated with other tastes thus changing the purity and consistency of the flavour. 

A standard 10ml bottle of e liquid should provide you with 5 to 7 fills depending on the size of your tank. 

Yes, all our Cartomizers are refillable with E-Liquid. However we do have available a small stock of disposable e cigarettes to have with you in case of emergency on that special night out. 

E-Cigarettes produce water vapour instead of burning tobacco. It is odourless which means your hair and clothes won’t smell anymore. The vapour disappears in seconds, so you won’t be affecting other people by using your Electronic device. However we recommend that you ask for permission of the venue owner before using your e cigarette in a public place. 

All of our batteries come with a 28 day, return to store warranty; this includes hardware, accessories and batteries but specifically excludes atomizers which are considered to be a consumable item. Read our “Battery Care” sheet for advice on how to keep your battery in tip-top condition and avoid premature failure. Our warranty is void if you have failed to use the equipment in accordance with the manufacturers instructions. This does not effect your statutory rights. 

Simply unscrew the Atomizer at the mouth piece and slowly fill the Atomizer tank until it is at the fill mark. Once full secure the tank flush against the bottom of the mouth piece and screw it back on. Try to avoid the centre hole as this is your air flow. You can refill for as long as your atomizer lasts. Alternatively pop down to any store and our friendly staff will be more than willing to demonstrate how its done. 

Generally a cartridge refill will last anything from several hours up to a few days. This all depends on the amount of VAPING you do which usually collate to the number of traditional cigarettes you would normally consume. 

E-Liquid produces high amounts of vapour. The amount of vapour created is a direct result of the atomizer, the E-Liquid, and the battery combined. For best results and full vapour, it is always recommended to use an E-Cig and E-Liquid on a fully charged battery. VG Based Liquid will produce more Vapour than PG based E Liquid, but PG based liquids give more ‘throat hit’. 

Currently there is no legal age for someone to purchase e cigarette products but it is our policy not to sell to anyone who is or appears to be under the age of 18 years. Please do not be offended if you are asked to provide proof of ID. 

Your E-Liquid should always be stored away from children, preferably in a locked cabinet. The ideal conditions are in n a cool, dark and dry place. Prolonged exposure to sunlight may cause discolouration and damage to the E-Liquid. 

E-Liquid usually darkens in colour from the time of manufacture. This process is known as “steeping” and the Liquid is still perfectly safe to use. Some flavours will also strengthen during this process and some people much prefer to wait a while before using the E-Liquid. 

Charging the battery for 3 to 4 hours is always a good idea before using the E-Cig. This will allow for longer battery use in the future. Batteries should last for 6 to 8 hours, depending how much you use it in a day. See our Battery Care Guide for further information on the safe use of batteries. 

If you tank is leaking there is a high chance it has something to do with the seals located around the base and underneath the seal. Check to see if these are still in place; If they are not you can order replacement seals either through our web site or at one of our stores. Also check for cracks or splits in the tank body. 

A “bottom fed” atomizer is one which has its head located at the very bottom of the clearomizer tank. These atomizers are usually preferred by experienced VAPERS since they reduce the risk of dry burning due to the fact that gravity ensures that the head is always saturated in E-Liquid. Providing of course that there is sufficient e liquid in the tank! Please contact us for our latest stock of bottom fed atomisers. 

A top fed atomizer is an atomizer that has its head located at the top of the clearomizer. This is the most common type of atomizer available and they usually contain wicks that hang down into the tank. These wicks act as the pipeline between the fluid and the head. They draw fluid towards the heating element. A common problem with a wick based system is you are more likely to experience a dry burn when low on fluid. This usually happens because the fluid level has dropped below the reach of the wicks. Please contact us for our latest stock of top fed atomisers. 

A dual coil atomizer incorporates two coils instead of the standard one. This increases life expectancy, vapour output and taste because voltage that is usually taken by one head is split evenly between two. This limits how hot the coils can get thus eliminating burning of the wick. The net result is an increase of vapour and taste. However more vapour means more atomised liquid. 

An E-Cig (Electronic Cigarette) is an electronic device that replicates the traditional cigarette without the tobacco, tar and smoke found in traditional cigarettes. It provides the user with the same physical sensation we all know and love as well as the appearance of exhaling. E liquids are available in hundreds of flavours and come with or without nicotine. 

The shelf life of E-Liquid is approximately 6 months if stored correctly. 

When I press the button nothing happens, no lights, no vapour, what’s going on? 

1. The safety lock may be on, to turn this off press down the button 3 or 5 times in rapid succession, the button should flash blue 3 times and you should be ready to go. If you are experiencing problem please contact us for further advice. Alternatively call in to one of our stores where our staff will be more than pleased to help. 

 

2. If you are using a CE5+ or any re-buildable clearomizer make sure that your atomizer head is screwed in correctly and that it’s the correct atomiser head as we have two versions for the CE5+ model. 

 

3. Make sure your battery is sufficiently charged before use, to check plug it into your charger and wait for the light located on the charger goes green. 

The ratio of ingredients in our e liquid can usually be tailored to suit your taste and needs. Please contact us for our details of all our stock liquids. 

There have been claims that the E-Cigs has helped people quit smoking, however we do not support no do we deny these claims. E-Cigs are considered an alternative to traditional Cigarettes and not a NRT treatment.